How to make a reservation?

Please click on the desired service on the reservation form. Select date, time, number and kind of tickets and click once on 'calculate' to get the price. Then, click on 'reserve', and then choose between 'go back to the shop' to book more services, or 'go to basket' to finish the order. You will get to the basket and must click on 'proceed to pay'. Select credit card type, fill in your personal details, and click on 'send'. You will enter the payment gateway to provide credit card details and pay. If authorized by the bank server, you will receive the message 'Transaction submitted'. You must then click on 'continue' to complete it. Your reservation request will then be completed. One business day after the reservation request (Monday afternoon for reservations submitted on Friday and during the weekend), we will send a confirmation email with a link you must visit to print the confirmation voucher. The confirmation voucher is required to pick up your tickets at the museums' reservations desk no later than 15 minutes before the confirmed time on the date of the visit, without queuing up.

How will I receive the tickets?

Tickets are NEVER sent by mail. One working day after receiving your request (on Monday afternoon for reservations made on Friday and during the weekend), we will send you a confirmation email that will include a link you must visit to print the confirmation voucher. The confirmation voucher is required to pick up your tickets at the museums' reservations desk no later than 15 minutes before the confirmed time on the date of the visit, without queuing up.

Is my credit card information secure?

Absolutely. The transmission system we use is an SSL encrypted connection. As an added measure of security, your credit card will not be processed by us but through the secure payment gateway of a major bank. This means that your credit card data does not come to us and is not saved on our servers.