How to obtain the voucher for your museum.
Please notice that, for almost all our museums (not for Vatican Museums and tours), once your museums vouchers are created, you can access them from any computer with
internet access from this page
providing the order number and email address inserted in the order form.
If you are not being able to log in into our website even if you have successfully completed the order, you might have inserted your e-mail address incorrectly. In this case, please contact us to email@example.com. If the expected vouchers are not yet there, please remember that reservations made on Friday and during the weekend are confirmed on Monday afternoon. If this is not your case, please contact us to firstname.lastname@example.org.
If you find a confirmation voucher there, it means that we have already sent you the confirmation mail that for some reason has not reached you. The most frequent reason is your mailbox being protected by antispam and/or antivirus filters blocking automatic e-mails from our address email@example.com. This is a very common problem for AOL mailboxes.
I have trouble opening my voucher; what can I do?
Please make sure you are using the correct link and that you have a recent version of Adobe Acrobat Reader installed. If you don't have it, you can download it for free from the page: http://www.adobe.com/products/acrobat/readstep2.html. Otherwise, please indicate us an email address where we can send you the voucher.
My voucher shows a time different from the time I chose; why?
As stated in our website: 'PLEASE NOTICE: Confirmed time is not always the same time you requested; museum automatically confirms the closest available time on the same date if requested time is sold out.